How UMass Memorial Health Uses Artificial Intelligence (AI) in Patient Care

Artificial intelligence (AI) is one of several digital tools UMass Memorial Health uses to support patient care and daily operations. These tools are designed to assist caregivers by handling certain complex or time‑consuming tasks, while people remain fully responsible for all clinical decisions. AI does not replace professional judgment—it supports it. Every AI tool we use is carefully reviewed to ensure it meets our standards for safety, accuracy, privacy, and security.

Our Commitment to Responsible and Secure AI Use

People Remain in Charge of AI‑Supported Decisions

At UMass Memorial, artificial intelligence does not make decisions on its own. Caregivers remain in control, using their expertise and judgment to review and confirm information produced by AI tools. Human oversight is critical to ensuring accuracy and appropriate use in every situation.

Protecting Patient Privacy and Health Information

We are committed to protecting health information. Every digital tool we use, including AI tools, is thoroughly evaluated and follows strict privacy and security rules. Personal information is handled with the highest standards of safety to prevent improper access, use, or disclosure.

Examples of How We Use Artificial Intelligence

AI‑Assisted Medical Documentation During Patient Visits

AI tools can help create medical notes from conversations during patient appointments. This allows providers to focus more on listening and engaging with patients instead of typing. Clinicians carefully review these notes to ensure they are accurate before they become part of the medical record.

AI Review of Diagnostic Imaging for Urgent Findings

Some AI tools help review diagnostic images and highlight those that may require urgent attention. This helps doctors focus first on the most serious cases so patients can receive care as quickly as possible.

Identifying Emergency Department Patients Who May Need Urgent Care

AI can help identify emergency department patients who may need urgent attention after their initial evaluation. This supports clinical teams in prioritizing care based on patient needs.

Prioritizing Patient Messages That Require Quick Attention

AI tools can review patient messages and help elevate those that need prompt attention. This allows providers to respond faster when time is especially important.