Getting Involved in Your Care

Our entire UMass Memorial Health team makes patient safety a priority. As our patient, we invite you to play a part in making your care safe, too.

Here is how you can be an active, involved and informed member of your health care team.

UMass Memorial Medical Center is continually prepared for surveys in compliance with the highest levels of quality care and patient safety standards as set by The Joint Commission, the Centers for Medicare and Medicaid Services (CMS), the Massachusetts Department of Health and many other regulatory, licensing and accrediting agencies.

The Medical Center has received numerous specialty accreditations, licenses and certifications from agencies including,

Healthcare for All

Healthcare for All is a consumer advocacy group dedicated to increasing transparency in healthcare, particularly as it related to costs and quality.

On the website, you will find a Report Card on consumer costs for health care that provides transparency and comparison of the top three health insurers in Massachusetts

This report card was developed by Health Care For All (HCFA) to assess the effectiveness of the online cost estimation tools of the three largest health insurers in Massachusetts.

At UMass Memorial Children’s Medical Center, we value our relationship with referring physicians and are committed to meeting and exceeding your needs by providing timely communication and efficient service. Our goal is to remain easily accessible to referring physicians and to return your patients back to your care as quickly as possible.

The safety of our patients is a top priority for our physicians and staff. We are consistently evaluating and implementing processes and systems that assure that we deliver high-quality, safe care for our patients.

At UMass Memorial Medical Center, we view safe care as: 

At UMass Memorial Medical Center, we believe that the more information you have about the care we provide, the more prepared you are to choose with confidence.

We are pleased to present you with information in this section about what we offer:

Mission Statement

At UMass Memorial Medical Center, our dedicated Patient Experience team is committed to strengthening relationships for and between patients, families and staff in a manner that is respectfully, compassionate, engaging, and innovative.

We strive to keep our patient’s best interest at the center of every decision and every improvement we make. We want our improvements to be long lasting. Our daily commitment is to provide the best evidence-based care - the gold standards - for every patient, every time, every day in every situation.

UMass Memorial Medical Center and its staff are deeply committed to providing the safest and highest quality care to our patients across all settings, and at each experience. We believe that service excellence advances our mission to bring our patients the most compassionate care in a safe environment.

At UMass Memorial Medical Center, we define service excellence and quality care as: