Patient-Centered Care

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Patient-Centered Care in Central Massachusetts and Beyond: Our Mission

At UMass Memorial, our dedicated Patient Experience team works to strengthen relationships between patients, families and staff in a respectful, compassionate, engaging and innovative way.

Quality Measures

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What Are Quality Measures?

Quality measures are essential for tracking and evaluating our performance in quality and patient safety. These measures:

  • Provide insight into our progress
  • Help us improve our performance
  • Enable us to report data to regulatory and quality rating agencies, our patients and the public

Quality measures also help our patients understand our quality and safety performance in important aspects of inpatient care, including:

Our Mission and Vision

High-Quality, Safe Care in Central Massachusetts and Beyond

We prioritize delivering quality care to our patients with zero harm. From the moment you enter our doors until discharge, you receive the highest quality, safest care possible. This core value is held by every caregiver and physician at each of our UMass Memorial facilities.

What Is Zero Harm?

The mission of zero harm is based on four foundational goals: 

Quality and Safety at HealthAlliance-Clinton Hospital

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Our Zero Harm Pledge

At UMass Memorial Health – HealthAlliance-Clinton Hospital, we are committed to maintaining the highest levels of patient safety with the goal of achieving zero harm. Here’s how we work as a system to provide the highest quality care.

How HealthAlliance-Clinton Hospital is Working to Achieve Our Goals

In some areas, we are performing exceptionally well in evaluating safety and quality. In other areas, we still have work to do.

Quality and Safety at Harrington Hospital

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Our Zero Harm Pledge

At UMass Memorial Health – Harrington, we are committed to maintaining the highest levels of patient safety with the goal of achieving zero harm. Here’s how we work as a system to provide the highest quality care.

How Harrington Hospital is Working to Achieve Our Goals

In some areas, we are performing exceptionally well in evaluating safety and quality. In other areas, we still have work to do. 

Quality and Safety

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At UMass Memorial Health, we are committed to maintaining the highest levels of patient safety with the goal of attaining zero harm. We work to achieve that every day, with every patient. The staff at all our locations works to ensure you receive the safe, high-quality care you deserve.

Quality and Safety at UMass Memorial

At UMass Memorial, your safety comes first. We prioritize keeping you healthy and safe, delivering the highest quality health care services and caring for your total health.

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