On January 1, 2026, we are pleased to welcome new caregivers into our organization as Milford Regional Physician Group joins UMass Memorial Medical Group. With this integration, our care extends even further into the communities we serve.

For 33 years, Milford Regional Physician Group has earned the trust of the region by providing high-quality, compassionate care close to home. Patients will continue to see the same trusted providers, care teams, and staff they know—now supported by the expanded resources of UMass Memorial Medical Group.  

Milford Regional Physician Group includes 135...

Nursing Quality Measures at UMass Memorial

Our nursing staff provides the highest quality of care and safety to our patients. The links below show information on nurse-to-patient ratios for all intensive care units (ICUs) within UMass Memorial. We have made this information available to you in accordance with Massachusetts regulation 958 CMR 8.00.

Nurse-to-Patient Ratios at UMass Memorial Hospitals

Read about our nursing quality measures for each hospital:

• UMass Memorial Medical Center
• UMass Memorial Health – Harrington
• UMass Memorial Health – HealthAlliance-Clinton Hospital
• UMass Memorial Health –...

How to Get Involved in Your Care

Our team prioritizes patient safety. As our patient, we want you to play a part in making your care safe, too. Here is how you can be an active, involved and informed member of your health care team.

1. Speak up if you have questions or concerns.
2. Pay attention to the care you are receiving.
3. Educate yourself about your condition, treatment plan and any medical tests you are having. You are encouraged to access your medical record through our patient portal MyChart.
4. Know the medications you take and why you take them.
5. Participate in all decisions about your treatment.

Addi

Meet Your Health Care Team at UMass Memorial

When you are admitted to UMass Memorial, many different health care professionals work with you. Here are some of the team members and caregivers you may meet.

Physicians and Nurses

• Attending physicians are in charge of your care. Your physician or the physician covering for them will check in on you periodically during your hospital stay.
• Residents are physicians in training who work under the direction of your physician. They check on patients (round) each day, early in the morning (before 6:30 am) to change dressings, review lab results and plan your...

Patient-Centered Care in Central Massachusetts and Beyond: Our Mission

At UMass Memorial, our dedicated Patient Experience team works to strengthen relationships between patients, families and staff in a respectful, compassionate, engaging and innovative way.

We keep your best interests at the center of all our decisions and improvements. Each day, we recommit ourselves to providing the highest quality, evidence-based care for every patient, every time, in every situation. Get to know your health care team.

Measuring Our Success as a Hospital

Learn how our health system is working to achieve our...

Types of Quality Measures Used at UMass Memorial

We use several quality measures across UMass Memorial, including:

• Process measures assess whether a specific, evidence-based patient safety activity or step was correctly performed, indicating the reliability of the health care system.
• Outcome measures reflect the ultimate impact of care on the patient, such as the actual incidence of harm (e.g., surgical site infection rate, readmission rate) or positive results.

Resources for Quality Measures

Learn more about quality measures:

• The Agency for Healthcare Research and Quality includes details about...

What Are Quality Measures?

Quality measures are essential for tracking and evaluating our performance in quality and patient safety. These measures:

• Provide insight into our progress
• Help us improve our performance
• Enable us to report data to regulatory and quality rating agencies, our patients and the public

Quality measures also help our patients understand our quality and safety performance in important aspects of inpatient care, including:

• Patient outcomes
• Surgical site infection rates
• Medication adherence rates

Learn more about types of quality measures and compare hospitals and providers.

How

High-Quality, Safe Care in Central Massachusetts and Beyond

We prioritize delivering quality care to our patients with zero harm. From the moment you enter our doors until discharge, you receive the highest quality, safest care possible. This core value is held by every caregiver and physician at each of our UMass Memorial facilities.

What Is Zero Harm?

The mission of zero harm is based on four foundational goals: 

• Eliminate preventable medical mistakes
• Guard against the impact of human error
• Establish hospital-wide systems to safeguard patients' health and well-being
• Reduce human suffering

Our

Our Zero Harm Pledge

At UMass Memorial Health – HealthAlliance-Clinton Hospital, we are committed to maintaining the highest levels of patient safety with the goal of achieving zero harm. Here’s how we work as a system to provide the highest quality care.

How HealthAlliance-Clinton Hospital is Working to Achieve Our Goals

In some areas, we are performing exceptionally well in evaluating safety and quality. In other areas, we still have work to do.

Learn how our hospital is working to achieve our goals.

Find data on our performance and see some of the steps that we are taking to ensure safe patient...

Our Zero Harm Pledge

At UMass Memorial Health – Harrington, we are committed to maintaining the highest levels of patient safety with the goal of achieving zero harm. Here’s how we work as a system to provide the highest quality care.

How Harrington Hospital is Working to Achieve Our Goals

In some areas, we are performing exceptionally well in evaluating safety and quality. In other areas, we still have work to do. 

Learn how our hospital is working to achieve our goals.

Find data on our performance and see some of the steps that we are taking to ensure safe patient care.