Quality and Safety

At UMass Memorial Health, we are committed to maintaining the highest levels of patient safety with the goal of attaining zero harm. We work to achieve that every day, with every patient. The staff at all our locations works to ensure you receive the safe, high-quality care you deserve.

Quality and Safety at UMass Memorial

At UMass Memorial, your safety comes first. We prioritize keeping you healthy and safe, delivering the highest quality health care services and caring for your total health.

Our Zero-Harm Pledge

We recognize that there are risks in health care. Our mission is to provide the...

Self Service Rounding - Maternity: (Arabic)

صوتك مهم: شارك بتعليقاتك أثناء إقامتك

شارك تجربتك من جهازك المحمول ببضع نقرات فقط.

كيف تبدأ

  • الخطوة 1: سوف تتلقى رسالة نصية تحتوي على رابط من 508-719-7957.
A screenshot of a text message from UMass Memorial Health. The message contains information about a link to a survey.
  • الخطوة 2: عليك تأكيد معلوماتك (الاسم الأول، اسم العائلة، تاريخ الميلاد).
A phone screenshot of a survey from UMass Memorial Health asking for identity verification.
  • الخطوة 3: ابدأ بمشاركة تعليقاتك مع فريق الرعاية الخاص بك.
A phone screenshot of a survey from UMass Memorial Health asking the user what language to use.
A phone screenshot of a survey from UMass Memorial Health. The image shows an automated chat asking the patients questions about returning home.

لماذا مشاركة انطباعاتك؟

  • تحدث إلى فريق الرعاية الخاص بك: أخبرنا إذا كان لديك أي طلبات أو مخاوف بشأن رعايتك أو كيفية تواصلنا معك.
  • ابق على اطلاع: أخبرنا إذا كنت تشعر بالاستعداد والاطلاع بشأن كل خطوة من خطوات رعايتك - بما في ذلك انتقالك إلى المنزل.
  • قل شكرًا في الوقت الفعلي: اعترف بدور أحد أعضاء فريق الرعاية الذي بذل قصارى...

Self Service Rounding - Maternity: (Haitian)

Vwa ou enpòtan

Pataje eksperyans ou an jis kèk klik sou aparèy mobil ou.

Kijan pou kòmanse

Etap 1: Ou pral resevwa yon mesaj tèks ak yon lyen ki soti nan 508-719-7957.

A screenshot of a text message from UMass Memorial Health. The message contains information about a link to a survey.

Etap 2: Konfime enfòmasyon ou yo (premye non, non fanmi, dat nesans).

A phone screenshot of a survey from UMass Memorial Health asking for identity verification.

Etap 3: Kòmanse pataje fidbak ou a ak ekip swen sante ou an.

A phone screenshot of a survey from UMass Memorial Health asking the user what language to use.
A phone screenshot of a survey from UMass Memorial Health. The image shows an automated chat asking the patients questions about returning home.

Poukisa pataje fidbak ou avèk nou?

  • Pale ak ekip swen ou an: Fè nou konnen si ou gen nenpòt demann oswa enkyetid konsènan swen ou an oswa fason n ap kominike avèk ou.
  • Rete enfòme: Fè nou konnen si ou santi ou prepare epi enfòme sou chak etap swen ou an — ki gen ladan tranzisyon lakay ou.
  • Eksprime...

Self Service Rounding - Maternity: (Vietnamese)

Tiếng nói của quý vị đáng giá

Quý vị hãy chia sẻ trải nghiệm của mình chỉ trong vài cú gõ nhẹ màn hình, từ thiết bị di động của quý vị.

Làm cách nào để bắt đầu 

Bước 1: Quý vị sẽ nhận được tin nhắn với đường dẫn từ số điện thoại 508-719-7957.

A screenshot of a text message from UMass Memorial Health. The message contains information about a link to a survey.

Bước 2: Quý vị hãy khẳng định thông tin (tên, họ, ngày tháng năm sinh).

A phone screenshot of a survey from UMass Memorial Health asking for identity verification.

Bước 3: Quý vị hãy bắt đầu chia sẻ phản hồi của quý vị với đội ngũ chăm sóc của quý vị.

A phone screenshot of a survey from UMass Memorial Health asking the user what language to use.
A phone screenshot of a survey from UMass Memorial Health. The image shows an automated chat asking the patients questions about returning home.

Tại sao quý vị phải chia sẻ phản hồi? 

  • Quý vị hãy nói chuyện với đội ngũ chăm sóc của quý vị: Hãy cho...

Self Service Rounding - Maternity: (Portuguese)

Sua Voz Faz a Diferença 

Compartilhe sua experiência diretamente do seu celular, com apenas alguns toques.

Como Começar

Primeiro passo: Você receberá uma mensagem de texto com um link do 508-719-7957.

A screenshot of a text message from UMass Memorial Health. The message contains information about a link to a survey.

Segundo passo: Confirme seus dados (nome, sobrenome e data de nascimento).

A phone screenshot of a survey from UMass Memorial Health asking for identity verification.

Terceiro passo: Comece a compartilhar sua experiência com a equipe de atendimento.

A phone screenshot of a survey from UMass Memorial Health asking the user what language to use.
A phone screenshot of a survey from UMass Memorial Health. The image shows an automated chat asking the patients questions about returning home.

Por que compartilhar sua experiência? 

  • Fale com sua equipe de atendimento: Nos avise se tiver algum pedido ou preocupação sobre o seu cuidado, ou sobre como estamos nos comunicando com você.
  • Mantenha-se informado: Diga-nos se você se sente...

Self Service Rounding - Maternity: (Spanish)

Su opinión es importante

Comparta su experiencia desde su dispositivo móvil con solo unos pocos pasos.

Cómo empezar

Paso 1: Recibirá un mensaje de texto con un enlace desde el número 508-719-7957.

A screenshot of a text message from UMass Memorial Health. The message contains information about a link to a survey.

Paso 2: Confirme su información (nombre, apellidos, fecha de nacimiento).

A phone screenshot of a survey from UMass Memorial Health asking for identity verification.

Paso 3: Empiece a compartir sus comentarios con su equipo de atención médica.

A phone screenshot of a survey from UMass Memorial Health asking the user what language to use.
A phone screenshot of a survey from UMass Memorial Health. The image shows an automated chat asking the patients questions about returning home.

¿Por qué compartir sus comentarios? 

  • Hable con su equipo de atención médica: háganos saber si tiene alguna solicitud o inquietud sobre su atención o sobre cómo nos comunicamos con usted.
  • Manténgase informado: díganos si se siente preparado y actualizado...

UMass Memorial Medical Center - Marlborough Campus

Strengthening Care for Our Community

For more than 135 years, Marlborough has been a trusted source of care, healing, and support for families across our region. Effective January 1, 2026, as a campus of UMass Memorial Medical Center, we will continue that legacy with expanded resources, deeper clinical partnerships, and enhanced access to specialty care—while maintaining the warm, community focused environment our patients know and value.

A More Connected Approach to Care

Becoming part of UMass Memorial Medical Center strengthens our ability to deliver high quality care close to home for...

Support After Pregnancy Loss

If you are experiencing a mental health crisis or feeling distressed, call the Suicide and Crisis Lifeline at 988.

Support After Pregnancy Loss: Helpful Tips, Support Options and Hope

Pregnancy loss can leave you sorting through questions, emotions and physical recovery all at once. There is no single path through this experience. It’s best to move forward in a way that works for you.

The team at UMass Memorial Health is here for you. We are by your side during this time, whether you need follow-up care, information or heartfelt support. For more details, read Following Your Birth Loss: A Guide...

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