myChart Video Visit Instructions

PreCheck-In in MyChart

If you already have a MyChart account, you’ll get email or text reminders to complete your PreCheck-In as your telehealth appointment gets closer.

You can complete your pre-check in on your mobile phone or computer.

Hardware Test

Use the Test hardware button during your PreCheck-In, to make sure your camera, microphone and speaker are all working. This will save you from any possible delays during your telehealth visit.

Joining Your Telehealth Visit

After you finish your PreCheck-In, you can join your telehealth visit as early as 30 minutes before your scheduled appointment...

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Your Voice Matters: Share Feedback During Your Stay

Share your experience from your mobile device in just a few taps.

How to Get Started

Step 1: You will receive a text message with a link from 508-719-7957.

A screenshot of a text message from UMass Memorial Health. The message contains information about a link to a survey.

Step 2: Confirm your information (first name, last name, birthdate).

A phone screenshot of a survey from UMass Memorial Health asking for identity verification.

Step 3: Start sharing your feedback with your care team.

A phone screenshot of a survey from UMass Memorial Health asking the user what language to use.
A phone screenshot of a survey from UMass Memorial Health. The image shows an automated chat asking the patients questions about returning home.

Why Share Feedback?

  • Speak to your care team: Let us know if you have any requests or concerns about your care or how we’re communicating with you.
  • Stay informed: Tell us if you...