UMass Memorial Health has updated our practice to ensure that a trained chaperone is available for every patient who has a sensitive examination, across all our care settings. Our goal is to provide a respectful, safe and supportive environment for every patient.
On January 1, 2026, we are pleased to welcome new caregivers into our organization as Milford Regional Physician Group joins UMass Memorial Medical Group. With this integration, our care extends even further into the communities we serve.
For 33 years, Milford Regional Physician Group has earned the trust of the region by providing high-quality, compassionate care close to home. Patients will continue to see the same trusted providers, care teams, and staff they know—now supported by the expanded resources of UMass Memorial Medical Group.
Our nursing staff provides the highest quality of care and safety to our patients. The links below show information on nurse-to-patient ratios for all intensive care units (ICUs) within UMass Memorial. We have made this information available to you in accordance with Massachusetts regulation 958 CMR 8.00.
Read about our nursing quality measures for each hospital:
Our team prioritizes patient safety. As our patient, we want you to play a part in making your care safe, too. Here is how you can be an active, involved and informed member of your health care team.
When you are admitted to UMass Memorial, many different health care professionals work with you. Here are some of the team members and caregivers you may meet.
At UMass Memorial, our dedicated Patient Experience team works to strengthen relationships between patients, families and staff in a respectful, compassionate, engaging and innovative way.
We use several quality measures across UMass Memorial, including:
Quality measures are essential for tracking and evaluating our performance in quality and patient safety. These measures:
Quality measures also help our patients understand our quality and safety performance in important aspects of inpatient care, including: