Patient-Centered Care in Central Massachusetts and Beyond: Our Mission

At UMass Memorial, our dedicated Patient Experience team works to strengthen relationships between patients, families and staff in a respectful, compassionate, engaging and innovative way.

We keep your best interests at the center of all our decisions and improvements. Each day, we recommit ourselves to providing the highest quality, evidence-based care for every patient, every time, in every situation. Get to know your health care team.

Measuring Our Success as a Hospital

Learn how our health system is working to achieve our...

Types of Quality Measures Used at UMass Memorial

We use several quality measures across UMass Memorial, including:

• Process measures assess whether a specific, evidence-based patient safety activity or step was correctly performed, indicating the reliability of the health care system.
• Outcome measures reflect the ultimate impact of care on the patient, such as the actual incidence of harm (e.g., surgical site infection rate, readmission rate) or positive results.

Resources for Quality Measures

Learn more about quality measures:

• The Agency for Healthcare Research and Quality includes details about...

What Are Quality Measures?

Quality measures are essential for tracking and evaluating our performance in quality and patient safety. These measures:

• Provide insight into our progress
• Help us improve our performance
• Enable us to report data to regulatory and quality rating agencies, our patients and the public

Quality measures also help our patients understand our quality and safety performance in important aspects of inpatient care, including:

• Patient outcomes
• Surgical site infection rates
• Medication adherence rates

Learn more about types of quality measures and compare hospitals and providers.

How

High-Quality, Safe Care in Central Massachusetts and Beyond

We prioritize delivering quality care to our patients with zero harm. From the moment you enter our doors until discharge, you receive the highest quality, safest care possible. This core value is held by every caregiver and physician at each of our UMass Memorial facilities.

What Is Zero Harm?

The mission of zero harm is based on four foundational goals: 

• Eliminate preventable medical mistakes
• Guard against the impact of human error
• Establish hospital-wide systems to safeguard patients' health and well-being
• Reduce human suffering

Our

Our Zero Harm Pledge

At UMass Memorial Health – HealthAlliance-Clinton Hospital, we are committed to maintaining the highest levels of patient safety with the goal of achieving zero harm. Here’s how we work as a system to provide the highest quality care.

How HealthAlliance-Clinton Hospital is Working to Achieve Our Goals

In some areas, we are performing exceptionally well in evaluating safety and quality. In other areas, we still have work to do.

Learn how our hospital is working to achieve our goals.

Find data on our performance and see some of the steps that we are taking to ensure safe patient...

Our Zero Harm Pledge

At UMass Memorial Health – Harrington, we are committed to maintaining the highest levels of patient safety with the goal of achieving zero harm. Here’s how we work as a system to provide the highest quality care.

How Harrington Hospital is Working to Achieve Our Goals

In some areas, we are performing exceptionally well in evaluating safety and quality. In other areas, we still have work to do. 

Learn how our hospital is working to achieve our goals.

Find data on our performance and see some of the steps that we are taking to ensure safe patient care.

At UMass Memorial Health, we are committed to maintaining the highest levels of patient safety with the goal of attaining zero harm. We work to achieve that every day, with every patient. The staff at all our locations works to ensure you receive the safe, high-quality care you deserve.

Quality and Safety at UMass Memorial

At UMass Memorial, your safety comes first. We prioritize keeping you healthy and safe, delivering the highest quality healthcare services and caring for your total health.

Our Zero-Harm Pledge

We recognize that there are risks in healthcare. Our mission is to provide the safest...

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