Volunteer Services

Volunteering is a wonderful way to gain exposure to the medical community, explore careers, enhance your knowledge and give back to UMass Memorial Health. We offer unique volunteer programs for both adults and teens. Through volunteering, you’ll find a challenging and satisfying experience while performing a valuable service to the staff and a warm and caring environment for patients and their families.

Our volunteers are highly valued members of our team and are vitally important to patient satisfaction, care and recovery. Many of our volunteers are retirees looking for a sense of satisfaction...

Telephone Directory for HealthAlliance-Clinton

Connecting All Departments

Fitchburg Campus: 978-343-5000
Clinton Campus: 978-368-3000
Leominster Campus: 978-466-2000

Emergency Department

Clinton Campus ED Registration Desk: 978-368-3850
Clinton Campus ED: 978-368-3860
Leominster ED Registration Desk: 978-466-2741
Leominster Campus: 978-466-2451

Urgent Care

Leominster Campus: 978-466-8820 

Admitting/Patient Registration   

Leominster Campus: Admitting/ Patient Registration: 978-466-2730
Outpatient Registration, Leominster and Fitchburg: 978-466-2732   
Radiology Registration Desk, Leominster: 978-466-2669
Same Day Surgery Registration Desk, Leominster: 97...

Contact Us at HealthAlliance-Clinton

Thank you for your interest in UMass Memorial Health – HealthAlliance-Clinton Hospital. If you have questions, comments or concerns, please contact us by email, mail or telephone using the information provided below. 

Note: This list of contacts applies to all campuses (Clinton, Fitchburg, and Leominster) unless otherwise specified.

General Inquiries

Visit our Online Telephone Directory.  

Connecting to all departments:

Appointments

To make, cancel or reschedule an appointment, please call toll free 855-UMASS-MD (855-862-7763) or vi...

Pastoral Care at HealthAlliance-Clinton

Pastoral Care Services at HealthAlliance-Clinton Hospital support your psychosocial, spiritual and religious needs with compassion, attentive listening and unconditional acceptance.

We recognize the stress, anxiety, fear or loneliness that can accompany illness, and many patients and families find it helpful to talk to a chaplain or clergy for support during such times. Your own clergy is welcome to visit with you as well.

If you’d like a visit from a chaplain, please ask your nurse. We would be happy to arrange that for you.

Leominster Campus

Pastoral staff includes:

  • Rev. Renee Anderson, Spiritual...

Gift Shops at HealthAlliance-Clinton

Gift Shop

Leominster Campus Gift Shop

If you’re looking to take a gift to a friend or loved one in the hospital, try our gift shop located at our Leominster Campus.

HealthAlliance-Clinton Hospital’s Gift Shop, Nici’s Nook, is staffed by volunteers and operated by members of the HealthAlliance Guild. All profits from sales go directly back to the HealthAlliance-Clinton Hospital community.

You can have gift items delivered to your loved ones during his/her stay at the Leominster Campus. Give us a call, and we would be happy to help you.

The gift shop carries a wide range of items, including:

  • Mylar balloons
  • Stuf...

HealthAlliance-Clinton Visitation

Effective June, 2025

Welcome to HealthAlliance-Clinton Hospital

Note:  As we continue to see increases in the number of flu patients and positive employees over the past two weeks, we strongly encourage masking for all visitors. We will be following viral trends closely and will re-evaluate frequently. 

 

HealthAlliance-Clinton Hospital supports a patient and family-focused environment. We appreciate the need of our patients to have visitors and the need of family and friends to provide support to their loved ones while in the hospital. 

This policy applies to all patients and families in Inpatient...

Visitor Dining at HealthAlliance-Clinton

Whether you are a visitor or a patient, you can find a variety of dining options throughout our hospitals, whether cafeterias or vending machines.

Burbank Campus

Vending machines: Numerous food and drink options available in urgent care

Clinton Campus

Cafeteria: Offers delicious breakfast and lunch options every weekday

Location: Ground level
Hours: Monday to Friday: 9 - 10:30 am; 11:30 am - 1 pm

Vending machines:

  • Across from outpatient laboratory: Offers hot and cold beverages, soups, salads, sandwiches, cereal, fruit and more; available 24 hours a day
  • Emergency Department waiting areas: Stocked with...

Patient and Family Advisory Council

What is a Patient and Family Advisory Council?  

A Patient and Family Advisory Council (PFAC) is a group of patients, family members, and caregivers who work together to improve the quality, safety, and experience of care at a health care organization. The various PFACs at UMass Memorial Medical Center and across the UMass Memorial Health System actively contribute to a wide range of projects and initiatives aimed at enhancing the patient and family experience in both hospital and outpatient settings.

Our volunteer Patient and Family Advisors play a vital role in helping us promote safe and...

Pay Bill Online FAQ

We offer convenient online billing with flexible payment options. Pay online with or without a myChart account and take advantage of interest‑free payment plans. Find answers about paperless billing, insurance questions and how to contact our customer service team for support.

Telephone Directory for the Medical Center

Connecting all campuses and departments: 508-334-1000

Emergency Departments

 

 

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