Patient and Family Advisory Council

What is a Patient and Family Advisory Council?  

A Patient and Family Advisory Council (PFAC) is a group of patients, family members, and caregivers who work together to improve the quality, safety, and experience of care at a health care organization. The various PFACs at UMass Memorial Medical Center and across the UMass Memorial Health System actively contribute to a wide range of projects and initiatives aimed at enhancing the patient and family experience in both hospital and outpatient settings.

Our volunteer Patient and Family Advisors play a vital role in helping us promote safe and...

Pay Bill Online FAQ

We offer convenient online billing with flexible payment options. Pay online with or without a myChart account and take advantage of interest‑free payment plans. Find answers about paperless billing, insurance questions and how to contact our customer service team for support.

Telephone Directory for the Medical Center

Connecting all campuses and departments: 508-334-1000

Emergency Departments

 

 

Medical Department Chairs

The Medical Department Chairs at UMass Memorial Medical Center provide clinical, academic, and operational leadership across a wide range of medical and surgical specialties. As senior physician leaders within an academic medical center and the clinical partner of UMass Chan Medical School, these department chairs oversee patient care, faculty development, medical education, and research initiatives. Their leadership supports high-quality, patient-centered care, drives clinical innovation, and strengthens UMass Memorial’s position as a leading health care system serving Central Massachusetts...

Injury Prevention Center

Keeping Our Communities Safe in Central Massachusetts and Beyond

The Injury Prevention Department at UMass Memorial Health is here to support you and your family before an injury ever occurs. Home to the region’s only Level I Trauma Center, we know firsthand about the types of traumatic injuries happening in our community — and how you can best prevent them.

Who We Serve

Our Injury Prevention Department partners with our community and with local and national organizations. We also help underserved communities by providing better access to safety information and equipment. Our partners include:  

  • A...

Board of Trustees and Administration

Board of Trustees

  • Michael E. Ames, PhD
  • Cynthia Barginere, DNP, RN
  • Charles Cavagnaro, III, MD, FACP, President
  • Kimberly Ebb, MD
  • Tammy Lee Gravel, EdD, MS, RN
  • Christopher Hendry
  • Michael Mahan, Chairperson
  • Luis Maseda
  • Beth Mazyck, MD
  • Tayyaba Salman, MD
  • Joahd Toure, MD

Administration

  • Charles Cavagnaro, III, MD, FACP, President
  • John Kelly, RN, MBA, Vice President, Chief Operating Officer, Chief Nursing Officer
  • Steven McCue, Chief Financial Officer
  • Shaunette Miller, DBA, PHR, Associate Vice President Human Resources, Community Hospitals
  • Patricia Pistone, Associate Vice President, External Affairs
  • Joseph Tennyson, MD...

Pediatric Gastroenterology

Children’s Digestive Disease Treatment in Central Massachusetts and Beyond

Our specialists treat conditions affecting the esophagus, stomach, intestines, pancreas and liver. We also provide evidence-based therapies for children’s feeding and nutritional disorders.

At UMass Memorial Health – Children’s Medical Center, your child’s team includes expert pediatric gastroenterologists with the highest level of training. We provide the latest tests and treatments designed for the needs of children’s growing bodies.

Pediatric Gastrointestinal Conditions We Treat

Our experience and expertise allow us to...

Developmental and Behavioral Pediatrics

Family-Focused Developmental Disorder Care in Central Massachusetts and Beyond

At UMass Memorial Medical Center – Children’s Medical Center, a specialized team provides diagnostic evaluations for infants, toddlers and preschoolers (birth to age 5) with developmental and behavioral concerns. We also provide ongoing follow-up care for adolescents and young adults (ages 6 to 18) who have already received an autism diagnosis.

Our developmental and behavioral pediatrics (DBP) clinic is home to skilled developmental pediatricians, psychologists, social workers and a registered dietitian. We emphasize...

Pediatric Dermatology

If your child has a skin disorder, the pediatric dermatologists at UMass Memorial Medical Center – Children’s Medical Center can help. Whether your child has a common skin condition (such as acne or warts) or one that is unusual or rare, you can be assured we’ll provide you with the best care.

Need a second-opinion? Our team often works with pediatricians, family practitioners and other dermatologists on diagnosing and treating skin problems.

Pediatric Dermatology Services

We provide the following services:

  • The Pediatric Laser Program treats patients with vascular birthmarks and pigmented lesions...

Craniofacial Clinic

Craniofacial Care in Central Massachusetts and Beyond

Learning that your child has a craniofacial difference, like cleft lip or cleft palate, can be overwhelming. At UMass Memorial Medical Center – Children’s Medical Center, we bring together all the specialists your child may need. Our Craniofacial Clinic is home to national experts in craniofacial care.

Our program maintains accreditation from the American Cleft Palate Craniofacial Association (ACPA), recognizing our commitment to the highest standards of care.

Team Approach to Cleft Lip, Cleft Palate and Other Craniofacial Differences

The most...

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